Intake & Administration Worker | Western Sydney

Wesley Community and Family Care

• based in Penrith and covering Blacktown, Baulkham Hills, Nepean, Hawkesbury & Blue Mountains LGA
• part-time (22.5 hrs per week) temporary 12-month contract with the possibility of extension
• SCHADS Award Level 4 + salary packaging + generous annual training package.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

About the program and role

Wesley Mission’s Community and Family Care teams build resilience and strengthen capacity in the local communities where we work.  We support people using evidence-based, trauma-informed, person-centred approach in a holistic manner and on a voluntary basis. 

The role is responsible for the administrative and intake needs of the Child, Youth & Family program and ensuring a positive first point of contact for clients. This will include managing a high load of referrals and ensuring they meet the program’s criteria, contacting clients and assessing their readiness to engage in the program, making referrals to other services and creating client profiles. You will also assist in the preparation and set up of community, team and group work events.  

We are looking for an outstanding Administration & Intake Worker who is conscientious, reliable, and motivated about making a difference. As an Administration & Intake Worker within the Targeted Earlier Intervention program you will providing community-based services with the goal of preventing children and young people from entering the child protection system.

All staff at Child, Youth & Family work hard to develop and maintain harmonious working relationships in an autonomous-supportive work environment where they are all trained to be the best in their field. Wesley Mission provides regular supervision, support, and training for all staff.

Essential Criteria

• degree, or near completion, in Social Work, Social Science or Community Welfare
• demonstrated experience in the delivery of telephone assessment and referral services to individuals, families and communities with diverse and complex cultural, emotional and social needs
• experience in management of a reception/front office, including diary management, greeting clients and visitors and dealing with their enquires and any concerns, and answering phones
• experience with electronic client databases and the effective management of client information
• ability to exercise discretion/confidentiality when handling sensitive information
• cultural competence and experience working alongside Culturally and Linguistically Diverse people and First Nations families
• current NSW or National driver’s license and Working With Children’s Check.

Closing date

Wednesday 31^st July at 5pm.

Recruitment Process

1. a brief telephone conversation to confirm details of the role and arrange a telephone interview
2. telephone interview
3. online aptitude testing and a behavioural questionnaire
4. face-to-face interview
5. reference & probity checks. 

If you have any queries, please contact Jo Treble at jo.treble@wesleymission.org.au

Apply now

Please find an Application Pack, including the Position Description attached.

Please submit a copy of your CV/resume and a cover letter, no longer then two-pages, addressing all the selection criteria and why you would be a good fit for the role. Please include the completed Wesley Mission Application for Employment.

Email:  Jo Treble at jo.treble@wesleymission.org.au

Only applications addressing all the selection criteria will be considered.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker code of conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number).

Wesley Child, Youth and Family team is committed to ensuring our workforce reflects the communities we work within. Whilst not a requirement, we strongly encourage people from the following background/s to apply:

• Aboriginal and Torres Strait Islander people
• people who Identify as LGBTQIA+
• people of colour (e.g. identifying as cultural, religious and/or ethnically diverse).